{"id":1142,"date":"2015-08-12T14:41:48","date_gmt":"2015-08-12T14:41:48","guid":{"rendered":"https:\/\/shop.ch24.pl\/?page_id=1142"},"modified":"2019-11-21T09:30:48","modified_gmt":"2019-11-21T09:30:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/shop.ch24.pl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_empty_space height=”47px”][vc_column_text]<\/p>\n

FAQ – frequently asked questions<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”43px”]\r\n\t\t\t

\"FAQ\"\"FAQ\"\r\n\t\t\t<\/div>[vc_empty_space height=”47px”][\/vc_column][\/vc_row][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text]We encourage you to check on the below answers to frequently asked questions. If you did not find appropriate help on the matter of your concern, please use the contact form.[\/vc_column_text][vc_empty_space height=”43px”][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432752631369{padding-top: 68px !important;}”][vc_column width=”1\/4″][vc_column_text el_class=”nm-highlight-text”]<\/p>\n

Shopping<\/h4>\n

[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-4″][vc_column_text css_animation=””]<\/p>\n

What are the delivery forms?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-5″][vc_column_text css_animation=””]In Poland we use courier services to deliver packages (mostly DPD). In other countries we work with various carrier entities that offer delivery services.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

Where can we ship ordered goods?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]Orders placed via CH24 shop are delivered to legal age individuals within Poland and European Union.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727859836{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

How soon will I receive ordered products?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]When it comes to standard delivery in Poland, your order should be delivered within 2 – 5 working days after payment confirmation. Shipping abroad to European Union countries can take up to 14 working days. Once the package is picked up by the carrier you\u2019ll receive an email notification to track your delivery.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1\/4″][vc_column_text el_class=”nm-highlight-text”]<\/p>\n

Payments<\/h4>\n

[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-4″][vc_column_text]<\/p>\n

How can I pay for the order?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-5″][vc_column_text]We accept all of the most popular credit and debit cards (Visa, Mastercard) and instant money transfers that are supported at CH24 shop by PayU services. Using all of these forms guarantees the fastest order processing and delivery.<\/p>\n

Your order can also be paid by traditional bank transfer. By choosing this option you can expect extending the realization time by at least 1 working day as we have to wait for the confirmation of placing the payment by our bank.<\/p>\n

Currently there\u2019s no option of shipping COD as a way of payment.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

Is shopping at CH24 safe?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]All of the payment options supported at CH24 are safe. Transactions are run by PayU \u2013 the most popular entity supporting such services in Poland. What\u2019s more, the connection between your PC and our servers is encrypted with SSL certificate.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full-nopad” css=”.vc_custom_1432728062229{padding-top: 46px !important;}”][vc_column][vc_separator][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432728051583{padding-top: 49px !important;}”][vc_column width=”1\/4″][vc_column_text el_class=”nm-highlight-text”]<\/p>\n

Orders and returns<\/h4>\n

[\/vc_column_text][vc_empty_space height=”30px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-4″][vc_column_text]<\/p>\n

How to place the order?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-5″][vc_column_text]To make the order you have to put the chosen items into the cart, fill in the form in which shipping address will be confirmed, accept the terms and conditions and proceed with the payment.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

Can I change or cancel my order?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]After placing and paying for the order, there\u2019s unfortunately no option for further changes. If you consider any cancellations please contact us and we will check if that\u2019s possible at the certain moment.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

Do I have to set up an account to place the order?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]There\u2019s no need of setting up any customer\u2019s account to place the order at CH24 shop. Although having such account enables you not only to view your payments and orders history, but also gives you the access to special offers. Registration process is very simple, swift and free of charge.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432727850842{padding-top: 40px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

How to track my order?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]To monitor your package press the link \u2018track my order\u2019 as seen in the bottom part of the page and follow the instructions provided.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”boxed” css=”.vc_custom_1432729671370{padding-top: 40px !important;padding-bottom: 74px !important;}”][vc_column width=”3\/4″ offset=”vc_col-lg-4 vc_col-sm-offset-3″][vc_column_text]<\/p>\n

How to return ordered goods?<\/h6>\n

[\/vc_column_text][vc_empty_space height=”14px”][\/vc_column][vc_column width=”3\/4″ offset=”vc_col-lg-offset-0 vc_col-lg-5 vc_col-sm-offset-3″][vc_column_text]CH24 shop client has the right to return any ordered product within 14 days starting from the date of package delivery. In order to proceed with return you have to follow the rules according to terms and conditions and go to \u2018returns and complaints\u2019 section. Please mind that the products cannot bear any signs of usage. [\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_empty_space height=”47px”][vc_column_text] FAQ – frequently asked questions [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=”43px”][vc_empty_space height=”47px”][\/vc_column][\/vc_row][vc_row][vc_column width=”5\/6″ offset=”vc_col-sm-offset-1″][vc_column_text]We encourage you to check on the below answers to frequently asked questions. 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