Returns and Complaints

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Returns

Each customer – according to terms and conditions rules – has a right to return the purchased goods within 14 days of receiving the package. To proceed with return you have to inform us via email notification using [email protected] address entitling the message “Return” (please don’t expect our confirmation of receiving the email as we will contact you as soon as we receive the returned goods). Exemplary return form/complaint note can be downloaded by clicking one of the links: WORD format form or PDF format form.

The next step to fully finalize your return, is to send the returned goods within 14 days at:

GTK Kieltyka Tomasz
ul.Pszczynska 44 A
44-100 Gliwice
Poland

Your money will be refunded within 14 days of receiving the returned goods to our address.

Complaints

Any goods for which you’re filing a complaint note shall be sent on the below address together with printed complaint form (available for download: WORD format, PDF format):

GTK Kieltyka Tomasz
ul. Pszczynska 44 A
44-100 Gliwice
Poland

We will consider your complaint within 14 days of receiving the package onto our premises. Once the complaint is positively accepted, we will inform the customer about further steps via email.

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